Use SMS and WhatsApp to send personalized and timely updates about the customer's order. This can help to keep the customer informed and reduce their anxiety about the status of their order.
Real time information
Include relevant information in the SMS and WhatsApp messages, such as the estimated delivery date and tracking information. This can help the customer to track their order and know when to expect it.
Make it easy for customers to contact customer support if they have any questions or concerns about their order. You can include a phone number or a link to a contact form in the SMS and WhatsApp messages.
Use SMS and WhatsApp to send special offers and promotions to customers who have recently made a purchase. This can help to increase customer loyalty and encourage repeat business.
How can we help?
How to improve eCommerce Post Checkout Experience using SMS and Whatsapp?
Improving the post-checkout experience for eCommerce customers can help to increase customer satisfaction and loyalty. One way to do this is by using SMS and WhatsApp to send updates and notifications about the status of the customer's order. This can include confirmation of the order, shipping updates, and delivery notifications.